Privacy Policy

Effective Date: October 13, 2025

‍

Holland Real Estate & Home Advisory ("Holland," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thehollandhub.com and use our services, including the Holland Hub platform.

‍

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

‍

1. Information We Collect

‍

Personal Information

We collect personal information that you voluntarily provide to us when you:

Register for an account on the Holland Hub
Request information about our services
Schedule a consultation or property showing
Enter into a real estate transaction
Subscribe to our newsletter or communications
Contact us with inquiries

‍

The personal information we collect may include:

Contact Information: Name, email address, phone number, mailing address
Property Information: Property address, ownership details, property preferences, search criteria
Financial Information: Billing information, payment details, tax records (when relevant to our advisory services)
Transaction Information: Details related to real estate transactions, inspection reports, service history
Account Credentials: Username, password, and security information for Holland Hub access
Professional Information: Real estate license information (for agents)

‍

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

Log Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages
Device Information: Device type, unique device identifiers
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies (see Section 8)

‍

Information from Third Parties

We may receive information about you from third parties, including:

MLS and Property Databases: Property listings, market data, and property information
Lead Generation Services: Contact information from lead generation platforms
CRM and Marketing Platforms: Data from Follow Up Boss and other integrated services
Public Records: Property ownership, tax records, and other publicly available information
Service Providers: Information from vendors and contractors providing services to your property

‍

2. How We Use Your Information

We use the information we collect for the following purposes:

‍

Real Estate Services

Provide real estate brokerage and advisory services
Match you with suitable properties or buyers
Schedule property showings and consultations
Facilitate real estate transactions
Provide market analyses and property valuations

‍

Home Hub Platform

Create and manage your Holland Hub account
Provide access to your property information and service history
Coordinate home management and maintenance services
Store and organize property documentation
Facilitate communication between you, your advisor, and service vendors
Provide role-based access for agents, clients, and vendors

‍

Communication

Respond to your inquiries and requests
Send service-related notifications and updates
Provide newsletters, market updates, and property alerts
Send appointment reminders and transaction updates

‍

Business Operations

Process payments and manage billing
Maintain records for legal and compliance purposes
Improve and optimize our services
Conduct analytics and research
Detect and prevent fraud or security issues

‍

Marketing

Send promotional communications about our services (with your consent)
Personalize your experience on our website
Display relevant property recommendations

‍

3. How We Share Your Information

‍

Service Providers

We share your information with third-party service providers who perform services on our behalf:

CRM and Lead Management: Follow Up Boss
Marketing Automation: ActivePipe
Website and App Services: Luxury Presence
Automation Tools: Zapier
Transaction Management: Brokermint
Payment Processors: For billing and payment processing
Cloud Storage: For secure data storage
Analytics Providers: Google Analytics and similar services

‍

Real Estate Professionals

Other real estate agents and brokers involved in transactions
Escrow and title companies
Mortgage lenders and financial institutions
Home inspectors and appraisers
Attorneys and legal professionals

‍

Vendors and Contractors

When you use our home management services, we share relevant property information with:

Holland Certified vendors providing services to your property
Vendor Directors coordinating service delivery
Contractors and service professionals

MLS and Industry Platforms

We may share property listings and related information with:

Multiple Listing Service (MLS) platforms
Real estate portals and listing websites
Industry databases and networks

‍

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal obligations, court orders, or government requests
Enforce our terms and conditions
Protect our rights, property, or safety
Prevent fraud or illegal activity

‍

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

‍

With Your Consent

We may share your information for other purposes with your explicit consent.

‍

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: Data transmission is protected using SSL/TLS encryption
Secure Servers: Data is stored on secure servers in the United States
Access Controls: Role-based access ensures only authorized personnel can access sensitive information
Umetech Secure Integration: The Holland Hub utilizes advanced cybersecurity measures through Umetech Secure to protect all data, documentation, and communication
Regular Security Assessments: We conduct regular security reviews and updates
Employee Training: Our staff receives training on data protection and privacy practices

‍

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

‍

5. Your Privacy Rights

‍

General Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Restriction: Request restriction of processing in certain circumstances
Data Portability: Request transfer of your data to another service provider
Objection: Object to our processing of your personal information
Withdraw Consent: Withdraw consent for marketing communications at any time

‍

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

‍

European Residents (GDPR)

If you are in the European Economic Area, you have rights under GDPR:

Right to access your personal data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to lodge a complaint with a supervisory authority

‍

Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 12.

‍

6. Marketing Communications

You may opt-out of receiving marketing communications from us by:

Clicking the "unsubscribe" link in our emails
Adjusting your account preferences in the Holland Hub
Contacting us directly at the information provided below

‍

Please note that you will continue to receive transactional and service-related communications even if you opt-out of marketing messages.

‍

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Fulfill the purposes described in this Privacy Policy
Comply with legal obligations (e.g., tax and accounting requirements)
Resolve disputes and enforce our agreements

‍

For clients who use our ongoing home management services, we retain property information and service history throughout the duration of our relationship and for a reasonable period thereafter for legal and business purposes.

‍

8. Cookies and Tracking Technologies

‍

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies to:

Enable website functionality
Remember your preferences and settings
Analyze website traffic and usage patterns
Deliver personalized content and advertisements
Improve website performance

‍

Types of Cookies We Use

Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences and choices
Marketing Cookies: Used to deliver relevant advertisements

‍

Managing Cookies

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

‍

9. Third-Party Websites

Our website may contain links to third-party websites, including:

Property listing portals
Mortgage calculator tools
Social media platforms
Vendor websites

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

‍

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

‍

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

Post the updated Privacy Policy on this page
Update the "Last Updated" date
Notify you of material changes via email or prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

‍

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

‍

Holland Real Estate & Home Advisory

Address: 4600 Military Trail, Suite 209, Jupiter, FL 33458

Phone: (561) 252-0232

Email: johnh@hollandgrouprealtors.com

Website: thehollandhub.com

‍

For privacy-specific inquiries, please include "Privacy Request" in the subject line of your email.

‍

13. Florida-Specific Disclosures

As a Florida-based real estate brokerage, we comply with Florida real estate laws and regulations. Holland Real Estate & Home Advisory operates as Holland Group Real Estate LLC under the fictitious name Holland Real Estate & Home Advisory, licensed by the Florida Real Estate Commission.